“When are the customers going to learn to read the menu?” Those are negative questions that do not solve any problem. We have to make better choices in the moment by making better questions: “What can I do to make a difference?”
Procrastination is the friend of failure: Let’s take care of the little things while they are still little: “I knew the glass needed to be put away, and doing so would have taken no more than a few minutes. But I put it off and put it off, until finally it exploded into what could have been a catastrophe”.
“A poor sailor blames the wind”, “A poor worker blames the tools”.
It’s not about “us” vs “them or “why did they overbook the plane?” or “who dropped the ball?”. The better question is “What can I do right now to make a difference?”
Link to book on Amazon: The Question Behind the Question – John Miller